Frequently Ask Questions

In order for our team to continue to offer a great service and speedy responses we have a minimum hire amount of $500 in place to ensure we can get back to you sooner. Delivery and pickup fees are quoted separately.

If you require a DIY service (meaning you pickup and drop-off to our warehouse) a minimum hire amount of $250 is required. This service will also incur a $50 pick and prep fee. You can view the items available for DIY on this page.

Our delivery fees vary depending on the location of your event and your actual order. Many factors are taken into consideration such as, truck packing, travel time, onsite unpacking, fuel and truck expenses. We do our absolute best to try and make your delivery and pickup fee affordable and certainly do not use delivery charges to make a profit.

We do offer a DIY hire service enabling you to collect small orders. Each order is individually considered for DIY pickup depending on the items you require, please view our DIY Hire page to view the items available. Our pickups and drop-offs for DIY orders are only available Monday – Friday 8:00am – 3:00pm. You must complete our collection form prior to your arrival. To avoid any late fees, all items must be returned at the agreed date and time.

Predominantly we service Brisbane, Gold Coast, Byron Bay and the Tweed Shire; however we do also go to the Sunshine Coast, Toowoomba, Goondiwindi, Rockhampton, and further south to Grafton, Yamba, Coffs Harbour and beyond.

While our delivery drivers may be awesome at packing trucks and heavy lifting, we wouldn’t exactly call them wedding stylists 😉 For this reason – along with venue and catering restrictions – we are unable to completely set-up your day from start to finish. With this being said, there are some furniture items that our team will need to assemble for you onsite. We will assemble any arbours and backdrops and set out large items as long as there is someone to direct us where to place them.

On most occasions we deliver your items to a secure location allowing your stylist or planner to arrange the furniture as they please. For décor items, we do not set these up as there is a certain amount of planning and styling required for this; however for chairs we are happy to provide you with a quote to set these in place for you.

Booking fee’s paid are non-refundable to cancellation, change of date or change-of-mind. 

  • Cancellations 14 days prior to your booking will be eligible for a refund, less the booking fee.

  • Cancellations within 14 days prior to your delivery will be refunded the delivery and pickup fees only. The hire items dollar amount will not be refunded as this is considered loss of opportunity.

  • No refund applies to our required 40% booking fee.

To offer security to you (the client) and Hampton Event Hire, a 40% non-refundable booking fee is required to secure your items. Quotes maybe issued; however these items cannot be held for you until your customer booking form is signed and booking fee is received.

Booking fee’s are not refundable nor transferable; a 40% non refundable booking fee is required to offer you (the client) and Hampton Event Hire security. By paying your booking fee the items you have requested will be held for you only on your event date, Hampton Event Hire will make those items unavailable to other clients once your booking fee is received.

Your full payment is required to be paid 14 days prior to your event. If your event is booked within the 14 day payment requirement, full payment is expected.

1 month prior to your event date, we will send you a copy of our Client Booking Forms to complete and return. You can use these booking forms to outline your preferred delivery and pickup dates and times, best on-the-day contact, and venue access notes. A member of our team will contact you, one week prior to your delivery to inform you of your delivery time. All delivery times given allow a two-hour window. If you have a preferred time and date of delivery, you will be required to complete our delivery form.

Please select your hire items wisely; once your booking fee is received we do not allow items to be changed due to loss of opportunity.

For sit down events, where final numbers are required, a 10% reduction can be made to chairs, tables and catering items only, without charges. Provided you confirm with us your final numbers at least 14 days prior to the scheduled delivery.

For reductions greater than 10%, the Booking Fee amount will be forfeited for the cancelled items.

Yes! If all items are available and not required for any other bookings we can gladly reorganise your pick up date.

Our standard hire period includes 3 days. For any additional days hire, 10% of the total hire cost is charged per additional day.

All of our hire bookings at Hampton Event Hire include a cleaning and maintenance surcharge – this covers general cleaning and maintenance of our items such as upholstery marks or stains after your event.

If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days.

If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.

Upholstered items that are returned dirty will be professionally cleaned at our warehouse and an invoice will be issued to you for payment.

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